Privacy Policy – Executive Hotel Le Soleil (Vancouver & New York)
Last updated: [September 15, 2025]
Executive Hotel Le Soleil (“the Hotel”, “we”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you stay with us, visit our website [lesoleilhotels.com], or otherwise interact with us.
By using our services, you consent to the collection, use, and disclosure of your information as described in this Policy.
1. Scope This Privacy Policy applies to: Hotel Le Soleil Vancouver (Canada). Hotel Le Soleil New York (United States).
Online bookings, marketing communications, and related services are provided through our website and affiliated platforms.
2. Information We Collect We collect the following types of personal information: Contact information: name, address, phone number, email. Booking and stay details: check-in/check-out dates, room preferences, loyalty status, guest count. Payment details: credit card or billing information (processed securely). Guest preferences: special requests, service notes. Communications: inquiries, feedback, surveys, or customer service interactions. Digital information: IP addresses, device identifiers, browser type, cookies, and usage data from our website.
3. How We Use Your Information Your personal information may be used for: Managing reservations, stays, and payments. Providing guest services and personalized experiences. Communicating promotions, offers, or loyalty programs (with your consent where required). Ensuring the security of our guests and property. Meeting legal, accounting, or regulatory requirements. Improving our website, services, and guest experience. We will not use personal information for purposes other than those identified without your consent.
4. Sharing of Information We may share personal information with: Affiliated companies within the Executive Hotels & Resorts group. Third-party service providers (e.g., reservation platforms, payment processors, IT and marketing providers). Legal or regulatory authorities, where required by law. Business partners (with your consent), such as loyalty or promotional partners. We do not sell personal information to third parties.
5. Privacy by Region Canada (Vancouver) We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
United States (New York) While there is no single federal privacy law, we follow recognized standards for consumer data protection and comply with applicable state-level regulations, including transparency requirements similar to the California Consumer Privacy Act (CCPA) where applicable.
European Union & International Guests If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws such as the General Data Protection Regulation (GDPR), you may have additional rights regarding your personal data, including:
Right of access, correction, or deletion. Right to restrict or object to processing. Right to withdraw consent. Right to data portability. Requests can be made directly to our Privacy Officer (see Section 11).
6. Consent By providing your personal information, you consent to its collection, use, and disclosure as described in this Policy. You may withdraw consent at any time, subject to legal and contractual restrictions.
7. Safeguards We use administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.
8. Retention We retain personal information only as long as necessary for the purposes identified, or as required by law. When no longer needed, data is securely deleted or anonymized.
9. Cookies & Tracking Our website uses cookies and tracking technologies to: Enable site functionality. Understand visitor usage and improve performance. Deliver relevant advertising and offers. You can disable cookies through your browser settings, but some features may not function as intended.
10. Children Our services are not directed to children under 16, and we do not knowingly collect personal information from them.
11. Your Rights & Contact Information You may request access, correction, or deletion of your personal information, or inquire about how it has been used or shared.
Please contact:
Executive Hotel Le Soleil Vancouver 567 Hornby Street, Vancouver, BC V6C 2E8, Canada E: reservations@hotellesoleil.com
Executive Hotel Le Soleil New York 38 W 36th St, New York, NY 10018, USA E: reservations@hotellesoleilny.com
12. Updates to This Policy We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised “Last updated” date. Continued use of our services indicates acceptance of the updated Policy.
